Medical Customer Service Representative - English Remote
TTEC - Querétaro, Querétaro
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Descripción de la oferta
Breaking News: TTEC obtained the “Best Workplaces 2023” recognition from CompuTrabajo, the employment leader in Mexico.
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Medical Customer Service Representative –Spanish-English working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
• Receive and process incoming communications from various sources and handle or route them appropriately according to established guidelines
• Utilize appropriate resources to determine if requests are in or out of scope and initiate intake of new order requests, obtaining patient demographic information, prescriber information, and equipment requested where appropriate
• Respond to general inquiries regarding service offerings
• Work with a sense of advocacy and urgency to ensure that members’ needs are being met
• Deliver a high-quality patient experience and meet the performance goals established for the position including: productivity, call quality, member satisfaction, first call resolution and attendance
• Maintain confidentiality of patient health information and adhere to guidelines
• Perform other job duties as assigned
What You Bring to the Role
• At least 2+ years of recent experience in the healthcare equipment or durable medical equipment (DME) industry in customer service & qualification department, DME logistics & transition role, or any other related experience
• Proficient in MS Office applications and ability to learn department and job-specific software systems
• Organizational skills
• Effective verbal and written communication skills
• Analytical skills when problem-solving
• High attention to detail and a high degree of accuracy
What You Can Expect
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Competitive salary plus performance bonus opportunities and yes all benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#JID-03UUG
#ttecmexico
Requerimientos
- Educación mínima: Educación media superior -Bachillerato General
- 1 año de experiencia
- Idiomas: Inglés
- Edad: A partir de 18 años
Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home
Ayer (actualizada)
Gracias por ayudarnos a mejorar Computrabajo
Nos tomamos muy en serio tus comentarios y lo revisaremos lo antes posible.
Acerca de TTEC
At TTEC , you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, ...
At TTEC , you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional! Join us and take your career amazing places along the way!
Beneficios de TTEC
Seguros, salud y bienestar
Seguro de vida
Financieros y Jubilación
Bono desempeño
Familia y paternidad
Permisos no retribuidos
Permisos de maternidad y paternidad
Vacaciones y tiempo libre
Vacaciones pagadas
Ventajas y descuentos
Descuentos para empleados
Soporte profesional
Programa de Diversidad
Planes de formación
Evaluación general
4.20
3,684 Evaluaciones
-
5
45%
-
4
38%
-
3
14%
-
2
2%
-
1
1%
-
4.15
Ambiente de trabajo
-
3.96
Salario y prestaciones
-
3.63
Oportunidades de carrera
-
3.75
Director general
Agente bilingue
Actual empleado Jalisco Marzo, 2024
Parece ser un gran lugar para trabajar y para crecer laboralmente
Recomienda trabajar aquí
Atención al cliente
Actual empleado Ciudad de México DF Marzo, 2024
Pues son buenos
Lo mejor Pues trabajo desde casa
A mejorar La comunicación
Recomienda trabajar aquí
Agente de ventas bilingüe
Actual empleado Hidalgo Febrero, 2024
Tiene una misión y visión increíble dependiendo de la campaña el salario puede ser mayor o menor, prestaciones de Lay y básicamente una buena empresa para laborar
Lo mejor Su ética profesional, las actividades extra laborales tiene buenas intenciones.
A mejorar El soporte técnico en los equipos y la falta de oportunidades de crecimiento.
Recomienda trabajar aquí
Salarios
Customer service
Media salarial
$ 10,842 /mes
1,444 salarios
$ 8,000
$ 12,500
Bilingual customer service representative
Media salarial
$ 11,434 /mes
1,143 salarios
$ 7,000
$ 14,000
Atención a clientes
Media salarial
$ 11,500 /mes
810 salarios
$ 4,500
$ 14,000
Servicio al cliente
Media salarial
$ 11,402 /mes
471 salarios
$ 8,000
$ 12,000
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Información básica de privacidad y contacto
Responsable
DGNET LTD.
Finalidad
Atender las solicitudes de información y/o consultas efectuadas por el usuario –registrado o no- a través del portal web.
Legitimación
Tu consentimiento.
Destinatarios
Únicamente se cederán datos por obligación legal.
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Tienes derecho a acceder, rectificar y suprimir los datos, así como otros derechos, cuyo detalle se incluye en nuestra Política de Privacidad completa.
¡No te pierdas ninguna oportunidad!
Medical Customer Service Representative
Querétaro, Querétaro
¡No te pierdas ninguna oportunidad!
Escribe tu correo y te enviaremos nuevas ofertas por e-mail.
Información básica de privacidad y contacto
Responsable
DGNET LTD.
Finalidad
Atender las solicitudes de información y/o consultas efectuadas por el usuario –registrado o no- a través del portal web.
Legitimación
Tu consentimiento.
Destinatarios
Únicamente se cederán datos por obligación legal.
Derechos
Tienes derecho a acceder, rectificar y suprimir los datos, así como otros derechos, cuyo detalle se incluye en nuestra Política de Privacidad completa.
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